Privacy Policy

Effective Date: January 1, 2024

Last Updated: December 2024

DD Enterprise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our jewelry manufacturing services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping/billing address when you place an order or contact us.
• Business Information: Company name, GST number, and trade references for B2B customers.
• Order Information: Details about jewelry designs, specifications, materials (gold, platinum), and quantities.
• Communication Data: Records of correspondence when you contact us via phone, email, or our website.
• Technical Data: IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your jewelry orders
• Communicate with you about orders, designs, and services
• Provide custom jewelry design consultations
• Send order updates and delivery notifications
• Maintain quality records and after-sales service
• Improve our products and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information. We may share your information only with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To process secure payments
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Trusted suppliers and artisans involved in order fulfillment (under confidentiality agreements)

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure storage of physical and digital records
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates
• Confidential handling of design specifications and custom orders

5. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with relevant data protection authorities

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: